For service managers the concept of service is changing. David Barrow discusses his to-do list for service management in the new normal.
  Source – Axelos

How has lockdown affected the way project managers need to think about their work? The challenge has been primarily two-fold: first, technical and, second, how to do project management when the workforce is distributed. The technical challenge is about whether the tools available are capable of supporting remote working. For example, how well can project managers

The service desk is the only part of the organization that most users interact with directly. It is the face of the company, and a good experience with the service desk can ensure a customer’s ongoing loyalty. Source – Axelos

How have the principles from ITIL 4 Specialist’s Drive Stakeholder Value (DSV) helped this brewery?
  Source – Axelos

How has the pandemic lockdown affected the way project managers need to think about their work? On a practical level, we are so used to being in front of our boards and PMOs to get approval and support that many have found it difficult to re-structure and adapt. Admittedly, the first couple of lockdown weeks were

Everybody has to take care of projects in their professional or private lives. So, in a way we are all project managers. And if you think about it, you can apply PRINCE2® to a lot of these projects. In my spare time I work as a qualified London tour guide. So, the other day I