ITIL 4 Digital and IT strategy: creating a sustainable business
The pace of change in digital and the challenge of being a sustainable business are more profound than ever.
Source – Axelos
The pace of change in digital and the challenge of being a sustainable business are more profound than ever.
Source – Axelos
Nikola Gaydarov discusses managing IT services for the short and long-term. Source – Axelos
When first trained in project management, the skills I learned complemented the technical knowledge I needed at that time to function as an engineer. However, I eventually realized that project management techniques are useful for people anywhere in a business: things like understanding objectives, the diligence in clarifying what needs to happen and keeping documentation
Richard Gray discusses why ITIL 4 Foundation is a universal guide to service management. Source – Axelos
The coronavirus pandemic has led to major changes in the way that business is conducted in terms of interfacing and interacting with customers and organizations’ internal processes. This may well result in the commissioning of multiple projects to formalize and de-risk the new ways of working, including: Large, business-critical, external-facing projects which should be assigned
Barclay Rae discusses the skills needed for IT to engage effectively at a human level. Source – Axelos